## Make a New Run Books ### SC 2016 Service Manager - ==Monitor Object==: - Monitoring For new or updated items - **Connection:** `SCSM PROD` - **Class:** `service request` or `incident` - One monitor for each class type - **Trigger:** Keep trigger to _New_ because _Update_ will do a biiiig pull - **Filters:** To match your criteria Title works with [[Regular Expressions]] - ==Update Object== - ==Create Relationship== ## Utilities - ==Write To Database== ## Text File Management - ==Append Line== ## Tips - **Data Fields:** - For input areas _right click_ to get `subscribe data` or `variables` - **Data Connectors:** To connect nodes together and have data flow between nodes hover over an icon and it's arrow until the cursor changes to a black cross hairs then click and drag to another node. no visual indication of the operation will occur until the drag and drop is complete - The connector lines also have additional options you can access with double clicking --- - Never just change ticket status to `Closed` - Change to `Completed` the `Closed` status is auto - Make sure to update comments or description with `implementation status` and `notes` so tickets are not just closed with no user communication - ADM account doesnt have access to file location? then for **Security** pass your normal credentials and the path to the location that your normal account has access to Best to have a service account own this though - Service account would need: - ADM Account - Access to @IT - Access to the SCORTCH AD group